Which products are eligible for return or replacement?
If the product you have received is damaged, defective or item not as described. In this case, return request has to be made within 5 days of receiving the order.
What can i do if i have placed an order by mistake, and it has already been delivered?
If you have ordered a product by mistake and it has been already dispatched, replacement or refund is not applicable. It can only be cancelled before dispatch of products.
If I receive a wrong product, can I get it replaced?
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product or ‘Not as Described’ please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.
If I receive a physically damaged product, can I get it replaced?
Delivery is usually safe, but, if you receive a damaged product you can replace it. To avoid any hassle, go through the following steps:
- On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
- If you are concerned, please make a video while opening the package. Call the Village Organic Products customer care for further assistance.
How do I place a replacement request on Villageorganicproducts.com?
If you want to replace a product on Village Organic Products, please follow these steps:
- Create a replacement request by calling our customer care. You can place a replacement request for a product bought on the website within 5 days of delivery.
- Once the replacement request is created, we will ensure that the replacement is processed as soon as possible.